COVID-19 SAFETY MEASURES AND PROCEDURES
Contactless Payments – We are currently accepting card payments only. Unfortunately we unable to accept cash at this time and we are sorry for any inconvenience this may cause.
Our team are here to help but please be patient – Members of The Exchange Team will be on hand to provide guidance during your visit. If you have any questions or feedback, please don’t hesitate to ask but please note it may take longer than usual to assist with your enquiry.
Enhanced Cleaning Procedures – The theatre and communal spaces and facilities in The Exchange are cleaned on a regular basis. Common contact surfaces are regularly sanitised.
Travelling to the Theatre – Unfortunately, The Exchange cannot accommodate parking for audience members and there is no public parking on the opposite Brewery Wharf estate at all. There are limited parking spaces near the venue for Blue Badge holders. If you are travelling by car, there are public car parks in Twickenham within walking distance of the venue.
Ticketing Information – Prior to the event you are attending we will send detailed guidance via email to the ticket holder. Please remember that this information will be sent through TicketSource so check your email and junk folders for our correspondence. It is still the case that if an event is postponed your tickets remain booked and valid for any new date. We are not issuing automatic refunds. If you need a refund please contact our Box Office. More information and FAQs about tickets will be available soon.