Contactless Payments – We are currently accepting card payments only. Unfortunately we unable to accept cash at this time and we are sorry for any inconvenience this may cause. 

Our team are here to help but please be patient – Members of The Exchange Team will be on hand to provide guidance during your visit. If you have any questions or feedback, please don’t hesitate to ask but please note it may take longer than usual to assist with your enquiry. 

Enhanced Cleaning Procedures – The theatre and communal spaces and facilities in The Exchange are cleaned on a regular basis. Common contact surfaces are regularly sanitised. 

Travelling to the Theatre – Unfortunately, The Exchange cannot accommodate parking for audience members and there is no public parking on the opposite Brewery Wharf estate at all. There are limited parking spaces near the venue for Blue Badge holders. If you are travelling by car, there are public car parks in Twickenham within walking distance of the venue. 

Ticketing Information – Prior to the event you are attending we will send detailed guidance via email to the ticket holder. Please remember that this information will be sent through TicketSource so check your email and junk folders for our correspondence. It is still the case that if an event is postponed your tickets remain booked and valid for any new date. We are not issuing automatic refunds. If you need a refund please contact our Box Office. More information and FAQs about tickets will be available soon.

COVID-19 Your Visit


Please see currently affected show updates below. This page will be updated regularly.

Affected customers have already been contacted regarding their bookings for the following productions. For any further enquiries, please contact

The Just Us League Presents ‘MARVELus: All the MARVEL Movies-Kind Of’ is postponed until Thursday 7th October 2021.

Javier Jarquin: CARD NINJA is postponed until Saturday 30th October 2021. 

Simon Evans: The Work of the Devil is postponed until Thursday 16th September 2021. 

Mark Steel: Every Little Thing’s Gonna Be Alright is postponed until Saturday 23rd October 2021. 

The Three Little Pigs will take place Thursday 29th July 2021 – Sunday 1st August 2021.

Andy Parsons: Healing the Nation is postponed until Saturday 2nd October 2021.

Jen Brister: Under Privilege is cancelled. 

Sh*t-faced Shakespeare: Romeo and Juliet is postponed until Thursday 11th November & Friday 19th November 2021.

Chris McCausland: Speaky Blinder is postponed until Saturday 23rd April 2022.

Damien O’Kane and Ron Block is postponed until Wednesday 6th July 2022. 

The Carnaby Army is postponed until Saturday 11th June 2022.

A Slice of Eel Pie is postponed until 16th & 17th & 18th June 2022.

The Crown – Live! is cancelled.

Matt Parker: Humble Pi is cancelled.

Richmond Film Society all screenings are cancelled until further notice.